Refund policy
Return & Refund Policy
30-Day Support Guarantee
At DR.DENT, we stand behind our products and want you to feel confident in your purchase.
If you experience any issue with your order, please contact our support team within 30 days of delivery, and we will work with you to resolve the issue as quickly as possible.
Contact:
contact@doctordentofficial.com
Returns
We accept returns on eligible items within 30 days of delivery.
To initiate a return request, please contact our support team at:
contact@doctordentofficial.com
Please include:
• Your order number
• The item(s) you wish to return
• The reason for return
Once approved, we will provide Return Authorization instructions.
Returns sent without prior authorization may be refused or returned to sender.
Return Eligibility
To qualify for a return, items must be:
• Unopened
• Unused
• In original packaging
Due to hygiene and safety regulations for oral care products, opened or used whitening products cannot be returned.
This policy helps ensure the safety and quality of all products sold.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• Clear photos of the item received
• Photos of any damage
Once verified, our support team will arrange either:
• A replacement shipment, or
• A refund, depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect due to our error.
We strongly recommend using a trackable shipping service, as DR.DENT is not responsible for returned items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Original shipping costs are non-refundable.
Order Cancellations
Orders may be canceled before shipment by contacting support immediately.
Once an order has shipped, it must follow the standard return process outlined above.
Delivery & Tracking
All orders include shipment tracking.
Once a package is marked delivered by the carrier, it is considered successfully delivered to the shipping address provided during checkout.
If you believe a package was delivered incorrectly, please contact our support team and we will assist you in investigating the issue with the carrier.
Chargebacks & Payment Disputes
At DR.DENT, we are committed to resolving customer concerns quickly and fairly.
Customers agree to contact our support team first before initiating any chargeback or payment dispute with their bank or card provider.
In many cases, our team can resolve issues much faster than a formal dispute process.
Unauthorized or fraudulent chargebacks may result in support delays while the dispute investigation is completed.
Contact
For any return or refund questions, please contact:
DR.DENT Support Team
contact@doctordentofficial.com